Question 1

View rental conditions

Accepted Answer

Driving expirience.

Driving lisence.

Additional driver services.

Insurance details.

Fiscal and voucher aspects.

Fuel.

Support during journey.

Driving license requirements.

What is the mileage of a car?

Question 2

What to take with you

Accepted Answer

Before you travel, we recommend to make sure the following items important on the road are in place.Driving license.

Voucher. Carefully read the requirements on your driving lisence card whether they meet the voucher requirements.

Bank credit cards Mastercard, Visa.

This is important! During picking-up a car, its necessary to make a deposit for it to the company that supplies the rental service. Credit card funds will be locked according to the driver’s name. Contact us, please, if your card is of another kind.

Question 3

Car rental office

Accepted Answer

A way of the viable actions:Provide a credit card, voucher and driving license. Funds must remain on a deposit in order to pay rent.

Make sure to read the contract thouroughly.

View the details of renting a car, ensuring an extra insurance payment.

Ask a company representative any questions, do not hesitate to find out the details of the contract.

Question 4

Before leaving the rental office

Accepted Answer

Please, make sure there is no external damage on the car. If you notice a scratch, crack or other, even the slightest flaw, indicate the defect to the company representatives. Check wether the contract includes the defects you have discovered.

It is necessary to check wether all specified in the agreement ordered equipment is in place. If there are items not declared in the contract, you can indicate them to the employees of the organization and do not leave the office until the agreement is modified. If there is an additional equipment, you will need to pay at the office.

Make sure the route is mapped correctly. Check the satisfactory condition and the availability of equipment stated in the agreement. If necessary, contact your provider for advice or a route map.

Question 5

Questions about сancellation of partially or completely prepaid booking

Accepted Answer

You&#x27;ll get a refund if a booking gets cancelled two days before the start of the rental period, excluding a cancellation fee 75 euros. A cancellation fee of 95 euros will be applied if a cancellation was submitted earlier than 48 hours before the start of the rental period, the rest of the payment will be refunded. A cancellation fee of 150 euros will be applied if a cancellation was submitted less then a day before the start of the rental period, the rest of the money will be refunded to your account. In case when the prepaid amount is less than 150 euros, an additional fee for canceled services will not be required. However, a refund is not possible. The amount paid for unused rental period is not refunded. Cancellation is also possible after the start of the rental period. Important moment! Due to coronavirus infection spread the number of booking cancellations has increased. This is caused by the restrictions imposed by countries. Therefore, a refund will take place within 90 business days from the moment the quarantine measures for traveling get lifted. Customers who do not cancel their booking, who are not sure that their trip abroad will take place, are offered to use a Booking Voucher for the amount which they had previously paid. It is valid for 24 months from the date of the request and is available at any place of the recieval. To use this service, we recommend you go to My Bookings, click on Cancel, contact us and send a request by the e-mail address xxx@xxx.com. This request must contain the subject of the letter “Request for a Booking Voucher” and a booking number. To get more information about it, please follow the link - ....

Question 6

In what case is it not possible to get a refund?

Accepted Answer

In case we have not received a notice of a booking cancellation. In case of a ‘no-show’ at the pick-up point on time. You do not have documents required for picking-up a vehicle. The main driver has no credit card in his name or with enough money for the insuarance deposit. Attention! In these cases, money cannot be returned. The rental company has the right to refuse to provide a vehicle if you have not arrived at the pick-up location with the appropriate package of documents, a credit card, or were previously added to a customers&#x27; blacklist.

Question 7

How to use a booking voucher

Accepted Answer

Receiving a booking voucher, you will need to study its conditions carefully: The validity of the booking voucher is 24 hours from the date of its receipt. After this period voucher expires, it is not allowed to renew it. Price. A voucher is issued for the same amount that you paid during the initial booking procedure. You can use a voucher to rent a car on the Cheap Car Rent website. It is valid only regarding the prices set on the website. A voucher cannot be used to pay taxes, various fees related to car rental. The voucher has no cash equivalent, cannot revoke the booking conditions. Proper use of a voucher. The only website you can use the booking voucher is http://dotenv.ru. There is no additional fee to use this voucher. Voucher is not applicable at the other websites. The amount of remaining value. If the person did not use the full value of the voucher, this balance can be transferred for booking on the above-mentioned web portal. The expiration date of the voucher is also valid regarding the remaining value. Possibility to transfer the voucher to another person. Booking vouchers received through the site http://dotenv.ru allowed to be transferred to other customers who decide to use services of the Cheap Car Rent company. To carry this procedure out correctly, you need to transfer a client a code which consists of letters and numbers specified in the voucher. Revealing this secret code to another person is considered permission to use a voucher. The owner of the voucher has full responsibility for protecting this information from further disclosure. Cheap Car Rent is not responsible for the disclosure of information about the voucher and its illegal use. The voucher has been lost! In case of loss or theft of this document, it is not a subject for replacement. Possibility to sell or exchange it. Despite the permission to transfer the voucher to another person, it is prohibited to sell or exchange it. If Cheap Car Rent suspects such a violation, it is entitled to cancel the voucher, considering the transaction not valid. Please note, the company allows changes to the Terms of Use of the voucher in accordance with the law.

Question 8

What should I take with me in order to receive a car?

Accepted Answer

In order to get the car, the main driver will need a credit card with a sufficient amount of money for a deposit to pay for rental services. You should bring a driving license with you and check if additional drivers have their licences with them. According to these documents, it is necessary to receive a voucher http://dotenv.ru, which comes by e-mail upon completion of the booking procedure.

Question 9

Can I rent a car without a credit card?

Accepted Answer

This is impossible to do. In fact, a credit card is needed to lock the funds by a company that provides car rental services. Most rental companies do not accept Maestro, Electron, debit, prepaid, top-up, electronic cards, as well as Solo and Switch cards. To determine the type of your card, you should follow the link, entering the first 6 digits of the number: http://www.binbase.com/search.html.

Question 10

The concepts of “deposit” and “franchise” are not clear to me.

Accepted Answer

By “deposit” is meant an amount of money, which includes a franchise by the fuel price. The rental company locks the cost of fuel as a deposit on the main driver’s credit card. This gives a guarantee that in case of emergency the customer will be able to partially or fully cover the defects of the vehicle happened along the way. The deposit amount is determined by the class of a car. If the customer drops off the vehicle in its original condition, the company will unlock the deposit account. “Franchise” represents the maximum amount of money withheld from the customer’s account in the event of damage to the car or its theft during the rental period. Here is a living example: a franchise for defects made up to 300 euros, the car suffered the damage of 1,000 euros. Bottom line - the customer will have to pay 300 euros. The remaining amount of € 700 is covered by the CDW insurance policy, which is widely used in European countries when ordering premium class cars. Such insurance has advantages such as covering the entire damage that occurred by your own fault. This type of insurance policies is recommended for beginning drivers.

Question 11

What does the concept of "prepayment" mean?

Accepted Answer

Depending on the conditions of the rental company, http://dotenv.ru accepts full or partial prepayment. Regarding the latter, the amount to be paid at the rental car office receiving an auto is specified in your voucher (see the column Payment on arrival). In this column will be "0", meaning a full payment of the rent is done during the booking process. At the front desk of the rental company, you need to show a credit card and a package of documents.

Question 12

Why should I sign a contract when I receive a car?

Accepted Answer

Cheap Car Rent is an agent, collaborating simultaneously with several rental services. By signing a written agreement with a rental company, you confirm that you are familiar with the traffic rules in a foreign country, the regulations about renting a vehicle, the laws of the state where you intend to go. You should carefully read contract conditions making sure that you agree with each clause in them.

Question 13

What types of insurance are included in the rental?

Accepted Answer

Standard insurance includes insurance CDW for unforeseen accidents and TP theft insurance. Insurance amounts may be included in the price directly, or they may be purchased from the rental. They can also be provided by a financial institution which issued a credit card.

Question 14

What does “road accident insurance" mean?

Accepted Answer

As for insurance of this type, the client is limited by the amount of franchise, what is the maximum amount charged to the client if the vehicle undergoes changes due to mechanical damage. What does the CDW policy not cover? The windshield, tire locks, damaged bottoms, keys and towing fees are not covered by this policy. For specific information about insurance coverage, you could check the information in your voucher.

Question 15

What does TP insurance mean in case of theft?

Accepted Answer

Such insurance implies limiting the driver’s liability by the franchise amount, what is the maximum amount that the rental company will withhold from the customer in case of car theft. The insurance does not extend to the personal belongings of the client.

Question 16

When does a rental company require additional payment during a car drop-off?

Accepted Answer

According to some rental conditions, an additional fee is allowed by the rental company. This happens when the fuel level does not correspond to a predefined volume during a car drop-off. The company may charge a fee for returning a vehicle with an unsatisfactory body or interior with a low chance to perform visual inspection and diagnostics for defects. The fee is charged for exceeding rental terms. Therefore, it is recommended to return the vehicle within the period specified in the written agreement of the customer.

Question 17

Can I go abroad on a rented vehicle?

Accepted Answer

Not all companies allow you to travel on a rented transport abroad or they allow this option only with specific brands. Before you leave the country, make sure that it is legal company rental conditions. If it is predefined by the rental agreement, you may need to pay for this service and purchase additional insurance.

Question 18

What do you need to know about a company’s fuel policy when renting a car?

Accepted Answer

Each rental company has a specific fuel policy. This applies to the procedure for paying for gasoline. Find out if you need to refill a full tank before returning the vehicle at the location designated by the contract. We recommend getting more information about this visiting our Fuel policy. Information regarding fuel issues can be found in the voucher and in the written agreement of the rental company with which you sign the contract during a car receiving.

Question 19

I had an accident, what should I do?

Accepted Answer

Immediately call the company that provided you with the vehicle in the event of a breakdown or an accident. Copying all documents and saving them, while registering the incident, is mandatory. The rental company must provide a copy of the protocol drawn up by the policeman, enclosing the accident report.

Question 20

How can I change my booking?

Accepted Answer

Go to My bookings no later than 24 hours before the start of the rental agreement. Please note: any changes to the booking, pick-up or drop-off location, car category, rental period or personal data for the driver’s team entails an adjustment to the total price which differs from the original cost indicated at the moment of the booking. Be careful, because the prices on the websites based on the date of car pick-up and drop off chosen during booking. The company does not refund in case of early drop off or late pick-up of the vehicle.

Question 21

How do I pay for additional services or equipment?

Accepted Answer

To begin with, it is worth to determine what is included in the additional equipment. These are child seats, anti-slip chains, GPS devices. These items and support services are paid separately.

Question 22

Payment methods accepted on Cheap Car Rent

Accepted Answer

Payment can be made directly on the website by such credit cards as Visa, American Express and Mastercard. To receive the car at the pick-up location, you will also need a credit card to leave a security deposit.

Question 23

How to cancel my booking if I changed my mind?

Accepted Answer

Cancellation of a booking can be made in My bookings at our website.

Question 24

Is there an alternative cancellation option available?

Accepted Answer

Yes, it is available. We offer you to use a booking voucher that has bigger opportunities for the customers who have doubts on their trip plan.

Question 25

What does the term “booking voucher” mean?

Accepted Answer

This is a personal code that applies to a future booking. It is equal to the amount debited from your account during the booking process. This document is valid for 24 months from the booking date, and for any car brand, and any rental location. A voucher is used more than 1 time if the amount of the voucher exceeds the amount of payment of the next lease.

Question 26

How is a service of the additional drivers charged?

Accepted Answer

It all depends on the conditions of the rental company. Some of them charge a fee for several drivers, including their services in a single rental price. Other companies obligate you to pay for each driver separately. It is important that all the drivers have their valid driving licences in the glove compartment of the car.

Question 27

Driving License Requirements

Accepted Answer

You cannot get a car without a driving license. This document should provide information about the experience of driving at least 1 year. If a driving license is invalid, the rental company will refuse to rent you a car out. Going on a trip abroad, think about acquiring an International Driving License. Keep in mind that it is valid in combination with a national driving license. Examine your voucher carefully and find out whether you need an international card.

Question 28

What additional payments should I pay when I receive a car?

Accepted Answer

In fact, there are many situations when a transport company requires a payment for the operation of the car in winter, airport taxes, services outside opening hours, cross border fee and one-way rent. All details are described in your contract.

Question 29

My actions during an auto receiving

Accepted Answer

Be careful before signing a rental agreement. Before leaving a parking lot, carefully inspect a vehicle. It’s recommended checking the integrity of the paintwork, the body, the levels of the fuel tank, operation of headlights, alarms, wipers, door locks. A visual inspection of dents and scratches must be performed in the presence of a representative of the organization. If they are found, ask to add the defects into the protocol, photograph the car at the beginning of the rental and after it.

Question 30

Why should I leave a security deposit when I receive a car?

Accepted Answer

The rental organization requires a deposit in case of damage or a car theft during the rental period. The rental company will lock a certain amount on the credit card for the entire rental period. If there are no complaints against the client, the organization will unlock the deposit when the car is returned. Access to funds is determined by the bank, in some cases, it can take several days.

Question 31

What insurance do I get when I rent a car?

Accepted Answer

Before signing an agreement with a rental company, we recommend that you carefully read about the insurance issues. What is covered? The standard certificate does not cover additional equipment, such as child seats and GPS navigator. Tires, the base of a car, windshield, personal items, interior are not included. Negligence to the car and improper fuelling is considered a violation of the rental agreement and entails the recognition of the insurance invalid. This includes driving under the influence of alcohol or prohibited drugs.

Question 32

What additional insurance can I get at the time of receival of a car?

Accepted Answer

The most popular option for additional insurance is SCDW or else it is called “super insurance”. This is a unique offer of the company which covers that part of the vehicle equipment which is not covered by the standard SDW policy. Also, a zero franchise can be set up. As a result, you will not lose a security deposit or pay for obtained damages due to a rental frame.

Question 33

What type of coverage is offered by Cheap Car Rent?

Accepted Answer

We offer to use Full Protection. Upon receiving the car, the client will encounter a security deposit locked on a credit card. It is very common. Such a procedure is necessary in case of theft or any problems with the vehicle. In this case, the locked amount is deducted from the client’s account. It will be reimbursed by our company in the event of obtaining a Full Protection package before receival time of the vehicle.

Question 34

Is it mandatory to leave a security deposit if I purchased Full Protection at Cheap Car Rent?

Accepted Answer

Yes, you will have to leave a deposit to the rental company, but we will refund this amount if it is deducted.

Question 35

What should I do if I do not have a voucher?

Accepted Answer

Please, go to My booking to check the status. Most of the bookings are confirmed by us instantly. The maximum period for confirmation of your booking is 48 hours. If the voucher is not received, we will make sure to contact you.

Question 36

Returning a Rental Car Early - is compensation provided for unused time?

Accepted Answer

Specialists will calculate the cost of rent based on the date and time of the beginning and the end of the lease. The amount paid, even with an early return, is not refundable. Reasons for the overpayment to the rental company. Did the rental company charge you extra? Apparently, the reason lies in your rental agreement. Among the reasons for such behaviour of the rental company can be damage to the vehicle, parking tickets, payment of refuelling, fines. In such a situation, we recommend that you go to Contacts on our portal and fill out the form "End-of-contract questions to the customer service" and do the same by choosing the topic "Overpayment to the rental company."

Question 37

How to reach Customer Service after receiving a car?

Accepted Answer

To reach our customer service during your trip, go to Contacts, filling out the form.

Question 38

Account registration

Accepted Answer

To manage your bookings, we suggest creating a personal profile. To do this, click My bookings and enter the email address with the password you will use on a permanent basis. Click Go, and your account is ready. After that, check the letter in your e-mail and confirm the registration.

Question 39

May I return the car outside of the working hours?

Accepted Answer

This clause of the contract is provided by some rental organizations. Our company representatives require advance notification about the need to return vehicles outside of working hours. This service will involve additional costs. We recommend you ask your agent about this issue in advance when you book or receive a car. Carefully study the written agreement for this subject and do not hesitate to ask a question, because it is better to resolve all the nuances in advance.

Question 40

What should I do if my flight is delayed or cancelled completely?

Accepted Answer

Sometimes there are situations when flights are cancelled or delayed due to non-flying weather or in other circumstances. We advise you not to panic and inform us about it in time. It is better to provide your representative with your flight number in advance. In this case, the rental company will follow the changes in the schedule and will be able to hold the car for 60 minutes. Please, be aware that Cheap Car Rent is responsible financially for such unforeseen circumstances as losses, malfunctions, adjustments to plans and routes that occurred to you due to the cancellation or delay of a flight.

FAQ